Every food blogger and foodies out there keep repeating the same comments about all restaurants “omg, so great!” NO, I am sick of it and this is an honest opinion. Roadster was getting bashed for their rebranding when it’s the prices and service that are bad. I used to love Roadster and was loyal customer. But, seriously, it’s becoming too much. I didn’t want to write about this or bash Roadster, but every time I step into that diner I walk out disappointed. It’s not about making enemies or friends, it’s simply about stating what is fair — — 1 seriously messed up delivery ordered and 2 bad dine-in experiences.
I don’t know if the chain is going through a transition phase, from being a casual diner to an actual restaurant such as Bartartine, divvy’s, or more like Chilly’s and this is why they’ve changed so much, or it’s a management issue. But I was disappointed three times and they really don’t seem to care since no comment card was given to me to share my opinion, and I don’t want to be my “rawa2 el shabeb te3benin” self anymore.
Yesterday I walked into the nearly empty Roadster Jal el Dib’s branch – in the past, we needed reservations to do so – and had dinner with 3 of my friends.
We ordered and our order was late. Seriously late.
So, we ordered some carrots and Chex Mix to curb our hunger.
When we asked for our order, they said it needed a minute. 5 minutes later our order came.
The chicken in our salads was barely cooked, the fries were cold, seriously cold, the portions were tiny compared to what they’re charging, and the whole process of asking for a change of dishes was annoying — not to mention that the plates they’ve chosen to serve their salads are annoyingly deep and make the last bite you die for unattainable.
Our meals weren’t “delicious” or satisfying or filling and it took too much effort to get what we wanted. And, when the bill came we were surprised when we noticed that they’ve started charging for the Chex mix, and every extra sauce order, which they didn’t do in the past and which would have been more than fine, because it’s their right, if their salads weren’t so overpriced.
It’s just the principle of things. I am not here to nag about prices I could have had a salad at home or a falafel if I weren’t able to afford eating out, but I can and still, I don’t want to feel ripped off.
I am sorry but hey, somebody needs to be honest. Maybe if the whole process of rebranding/refurbishing took place all at once I wouldn’t feel like I was walking into a place “that I used to know” that is now breaking up with me.